Shipping & Returns
Shipping and return information for Online Orders at Phoenixdeeprooted.com
Shipping & Returns
Thank you for shopping at
Shipping Lead Time
All orders have a 2-4 business day lead time upon receipt of order.
Orders placed during a holiday or promotion will have an approximate lead time of 3-5 business days upon receipt of order. Shipping method applies after order has shipped.
All US shipments are free of charge and all international shipments have a flat rate of $25 USD
If you are not entirely satisfied with your purchase, we're here to help.
If you received a damaged product, please notify us immediately for assistance. Damaged or defective products may be returned to Phoenix Deep Rooted after contacting us via email or instragram/facebook private message (@phoenixdeeprooted). Please submit photo images of the damaged or defective product.
"The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?"
Once an order has shipped, Phoenix Deep Rooted is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.
If the carrier is unable to assist with finding the package, please contact us with the case number provided from the carrier and we can assist you further.
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Phoenix Deep Rooted.
If you have any questions about our Returns and Refunds Policy, please contact us:
By phone: (615) 504-8234
By email: firstname.lastname@example.org